In Thursday’s (6/10) Post-Standard (Syracuse, New York), Melinda Johnson writes, “The staff at the Syracuse Symphony Orchestra’s box office lately has been doing business the old-fashioned way, without the assistance of computers. Since May 24, the SSO’s computer system that handles ticket sales and its subscribers list has been out of service, Vice President of Patron Development Nicki Inman said Wednesday. The computer server is being repaired by an outside company. There is no ‘concrete date’ for its return to service, said Vicky D’Agostino, SSO’s director of communications. ‘But they are working diligently with us on it.’ … In the meantime, the staff can still process ticket orders but is unable to assign seats. Ticket buyers will be notified by phone of their seats when the computer is operational again. Seats will be assigned on a first-come, first-served basis. The computer snag comes as the SSO began selling single tickets June 1 to a special performance by cellist Yo-Yo Ma on April 27, 2011, to celebrate the orchestra’s 50th anniversary season. … Inman said the computer problems have had a minor impact on subscription sales because it’s a ‘quieter time of year for us.’ ”

Posted June 10, 2010